Everything you need to know about your 500pak account, deposits in PKR, cricket and sports betting, bonuses, and staying safe. Browse by category or scroll through all questions below.
Every question here has a clear, direct answer written for Pakistani players — no jargon, no corporate fluff.
The FAQ is written in English. If you need support in Urdu, contact our team and we will assist you.
If your question is not answered here, contact support at [email protected] (plain text — not a link).
This FAQ is updated when platform rules, payment options or responsible gambling tools change.
Visit the 500pak homepage and click the registration button. You will be asked to provide a valid email address, a username, a password and your date of birth. All fields must be completed accurately. Once you submit the form, a verification email will be sent to the address you provided. Click the confirmation link to activate your account. You can then log in and begin the KYC process before your first deposit.
You must be at least 18 years of age — or the higher minimum required by the operator or the applicable licence jurisdiction, whichever is greater — to register an account. 500pak enforces this rule strictly. During the KYC process, you will be asked to provide a government-issued identity document (such as a CNIC or passport) to confirm your age. Accounts found to belong to minors are closed immediately and any deposited funds are returned.
500pak requires identity verification before processing withdrawals or raising deposit limits. You will typically need to submit a clear photograph or scan of a government-issued photo ID — your CNIC is the most commonly used document for Pakistani players, though a valid passport or driving licence is also accepted. You may also be asked for proof of address (a recent utility bill or bank statement) and, in some cases, proof of payment method ownership. All documents are handled in accordance with our Privacy Policy.
No. Each person is permitted to hold exactly one account on 500pak. Operating multiple accounts — whether under the same name, a different identity or different devices — is a serious breach of our Terms & Conditions. If duplicate accounts are detected, all associated accounts may be suspended, balances forfeited and any winnings voided. If you have accidentally created a duplicate, contact support immediately to resolve the situation.
On the login page, click the "Forgot password?" link. Enter the email address registered to your account and a password reset link will be sent to that address. Follow the link — which expires within a limited timeframe — and create a new password. If you no longer have access to the registered email address, contact support at [email protected] (plain text — not a clickable link) for account recovery assistance. Do not share your password with anyone, including support staff.
You can request permanent account closure at any time by contacting the support team. Before closure is processed, any real-money balance will be returned to you via an approved withdrawal method, subject to KYC completion and applicable withdrawal terms. Bonus funds that have not met the relevant wagering requirement will be forfeited at closure. If you are closing your account because of a gambling concern rather than for administrative reasons, consider self-exclusion first — details are on our Responsible Gambling page.
Available payment methods are displayed in the live cashier within your account at the time of deposit. For Pakistani players, the cashier typically shows options associated with mobile wallets and bank transfer methods that are familiar in Pakistan — including references to services like Easypaisa, JazzCash, Raast, and bank transfer options via institutions such as HBL, UBL, Meezan Bank and Bank Alfalah. These names are contextual references only. None of these providers endorse or are affiliated with gambling operations. Always verify available options directly in your cashier, as they can change.
Minimum deposit amounts vary depending on the payment method selected and are displayed in the cashier at the time of the transaction. As a general reference, minimum deposits on many methods accessible to Pakistani players start from around PKR 500 to PKR 1,000, though this can differ by method and can change without notice. Always check the cashier for the current minimum before initiating a deposit. The platform currency is Pakistani Rupees (PKR) for accounts set to the Pakistan region.
Withdrawal processing times depend on two factors: the internal compliance review (which can take up to 24–72 hours on the 500pak side) and the processing time of the payment method you have selected. KYC must be fully completed before any withdrawal is approved. Current estimated processing times for each method are displayed in the cashier. If your withdrawal has been pending for longer than the stated timeframe, contact support for an update. Incomplete KYC is the most common cause of delays.
In most cases, withdrawals must be returned to the same payment method used to make the original deposit. This is a standard anti-money-laundering requirement. If your original deposit method is no longer available or accessible, contact support before submitting a withdrawal request. You may be asked to provide additional documentation to verify the alternative withdrawal method. 500pak does not process withdrawals to third-party accounts or payment methods not registered in your own name.
500pak does not charge platform-side fees on standard deposits or withdrawals. However, your payment provider — whether a mobile wallet service or a bank — may apply their own transaction or processing fees on their end. This is outside 500pak's control. Check current fee schedules with your payment provider directly. Currency conversion fees may also apply if a transaction is processed in a currency other than PKR and then converted. The cashier will show applicable details at the time of the transaction.
500pak covers a wide range of sports betting markets. Cricket is the most popular category for Pakistani players — markets include PSL fixtures, ICC T20 World Cup, bilateral series and domestic tournaments. Football, UFC and other combat sports, tennis and basketball are also available. Live (in-play) betting is supported across most major sports, allowing you to place bets while a match is in progress. Market availability can vary by season and event; check the live sportsbook for current offerings.
In-play betting allows you to place wagers on a sporting event while it is happening. Odds update in real time to reflect the current state of play — a wicket in a T20 match, a goal in football or a knockdown in a UFC bout will shift the odds immediately. Bets are accepted at the price displayed when you confirm the bet slip. If the match state changes between you clicking the odds and confirming, the updated price will be shown before the bet is placed. Note that internet latency can affect live betting — a stable connection is recommended.
The 500pak casino section includes slot games, live dealer tables (such as roulette, baccarat and blackjack) and other virtual table games. Live casino games are streamed in real time from professional studios with human dealers, creating a more immersive experience than standard digital table games. Slot game themes and mechanics vary widely — browse the lobby by category, popularity or provider to find games that suit your preference. All games are subject to the applicable betting limits displayed within each game.
If a cricket match — whether a PSL fixture, an ICC tournament game or any other match — is abandoned, cancelled or postponed, the outcome depends on the specific rules for that market. In most cases, if a match does not reach the minimum required number of overs for an official result, match-winner bets are voided and stakes are returned. Some markets (such as "top bowler" or "player of the match") may be settled differently. Always check the cricket betting rules in the sportsbook for the specific market before placing your bet.
Odds represent the probability of an outcome as assessed by the bookmaker, and determine the payout on a winning bet. On 500pak, odds are typically displayed in decimal format — for example, odds of 2.50 on a PKR 1,000 bet would return PKR 2,500 (your PKR 1,000 stake plus PKR 1,500 profit) if successful. Lower odds indicate a more likely outcome with a smaller potential return; higher odds indicate a less likely outcome with a larger potential return. The sportsbook interface shows your potential payout automatically when you enter a stake amount.
A wagering requirement (sometimes called a playthrough requirement) specifies how many times a bonus amount must be wagered in qualifying bets before you can withdraw the bonus or any winnings associated with it. For example, a 30x wagering requirement on a PKR 1,000 bonus means you need to place a total of PKR 30,000 in eligible bets before withdrawal is unlocked. Not all games contribute equally — slots typically count at 100%, while live casino and table games may contribute less. Check the specific bonus terms for each offer before claiming it.
Yes. Every bonus credited to a 500pak account carries an expiry date, typically measured from the date the bonus is credited rather than the date you claim it. If the wagering requirement is not met by the expiry date, the bonus and any associated winnings are automatically forfeited — no exceptions. Expiry periods are stated clearly in each promotion's specific terms. Check the promotions page or your account's bonus section to see the expiry date and progress toward any active wagering requirement.
No — bonus funds are not directly withdrawable. They are designed to be used for play, and only become withdrawable (as winnings, not as the bonus amount itself) once the applicable wagering requirement has been met in full. If you choose to withdraw your real-money balance before completing a wagering requirement, any active bonus funds and associated winnings will typically be forfeited at the point of withdrawal. Review the specific bonus terms before requesting a withdrawal if you have an active bonus on your account.
500pak regularly features event-specific promotions during major cricket tournaments — including PSL seasons, ICC T20 World Cup events and bilateral series involving the Pakistan national team. These can include enhanced odds on selected matches, deposit bonuses triggered by cricket-event betting activity, and free bet offers tied to tournament milestones. All such promotions are subject to their own specific terms and conditions published at the time the offer is live. Check the promotions section of your account during major tournaments for current offers.
Log in to your account and navigate to the Responsible Gambling or Safe Play section in your account settings. From there you can set daily, weekly or monthly deposit limits. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory cooling-off period — this is intentional, to prevent impulsive decisions during a losing run. You can also set loss limits and session time limits from the same section. For a full guide to all available tools, visit the Responsible Gambling page.
Self-exclusion is available directly from your account settings under the Responsible Gambling section. You can choose a period ranging from 24 hours to permanent closure. Once a self-exclusion is applied it is binding immediately — you will not be able to log in, deposit or place bets during the exclusion period. Self-exclusion periods cannot be shortened once applied; extensions are available at any time. If you are struggling to access the settings, contact support and they will apply the exclusion for you immediately.
Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977, and other applicable legislation. 500pak does not hold a Pakistani gambling licence and does not represent that use of the platform is lawful in Pakistan. This FAQ answer is not legal advice. Being 18 or older does not, by itself, make gambling lawful in your location. You are solely responsible for understanding and complying with the laws applicable to your specific location and circumstances before using the platform.
500pak uses encrypted data transmission (TLS/HTTPS) across the platform, and access to internal systems holding personal data is controlled and restricted. Two-factor authentication is available for your account and is strongly recommended. Payment details are handled by payment processors under appropriate data security standards — 500pak does not store full payment card numbers or mobile wallet credentials on its own servers. For full details on how your data is handled, refer to our Privacy Policy.
If gambling no longer feels like entertainment — if you are chasing losses, spending money you cannot afford to lose, hiding gambling from family, or feeling anxious when you are not playing — take action immediately. Start by using the self-exclusion tool in your account settings, which blocks access and betting activity right away. Consider speaking with a trusted person about your situation. Mental health and addiction support services are available in Pakistan through providers such as Umang and hospital-based psychiatry departments. Full guidance is on our Responsible Gambling page.
Our support team is available in English — Urdu on request — for players across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. Contact [email protected] (plain text — not a clickable link) or use live chat within the platform for faster assistance on urgent matters.
18+ only, or the higher minimum required by the operator/licence jurisdiction. Gambling involves risk. Local laws may restrict participation. Play responsibly.